At Prashanth Hospitals (“Hospital,” “we,” “our,” or “us”), we are committed to protecting the privacy, confidentiality, and security of our patients, caregivers, visitors, and website users. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information obtained through our website, appointment bookings, consultations, diagnostic services, fertility treatments, maternity care, inpatient and outpatient services, emergency care, telehealth services, and other healthcare-related interactions.

Prashanth Hospitals is a leading multispeciality healthcare group in Chennai, offering comprehensive medical care across multiple specialties including cardiology, gastroenterology, neurology, orthopedics, fertility, women’s health, pediatrics, oncology, and emergency medicine.

Information We Collect

Personal Information

We may collect the following personal information:

• Full name

• Phone number

• Email address

• Residential address

• Date of birth

• Gender

• Emergency contact details

• Appointment and consultation information

• Insurance and billing details

• Identification information where required for healthcare services

Medical and Health Information

To provide healthcare services, we may collect:

• Medical history

• Current symptoms and diagnoses

• Consultation records

• Laboratory and pathology reports

• Diagnostic imaging results

• Fertility and reproductive health records

• Pregnancy and maternity-related information

• Surgical and procedural records

• Prescription and medication history

• Hospital admission and discharge records

• Follow-up treatment and rehabilitation information

• Other health-related information voluntarily provided by patients

Website and Technical Information

When you visit our website or use our online services, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Operating system

• Website pages visited

• Date and time of access

• Referral sources

• User interactions with website features

• Cookies and analytics data

How We Use Your Information

We may use your information to:

• Schedule and manage appointments

• Provide consultations, diagnostics, treatment, surgery, and follow-up care

• Deliver fertility, maternity, pediatric, and specialized healthcare services

• Maintain patient medical records

• Coordinate care among healthcare professionals and departments

• Process billing, insurance claims, and healthcare payments

• Respond to inquiries and support requests

• Improve healthcare services and patient experience

• Enhance website functionality and security

• Communicate appointment reminders, treatment updates, and healthcare information

• Conduct quality assurance and healthcare administration activities

• Comply with legal, regulatory, accreditation, and professional obligations

Medical Confidentiality

Prashanth Hospitals recognizes that patient information is highly sensitive and confidential. We maintain strict safeguards to protect patient records and healthcare information.

Access to patient information is limited to authorized doctors, nurses, healthcare professionals, administrative personnel, and service providers who require access for legitimate healthcare, operational, or legal purposes and who are bound by confidentiality obligations.

Sharing of Information

We do not sell, rent, or trade personal information to third parties.

Healthcare Coordination

Information may be shared with doctors, specialists, surgeons, laboratories, diagnostic centers, pharmacies, rehabilitation providers, fertility specialists, and other healthcare professionals involved in your diagnosis, treatment, or ongoing care.

Hospital Group Operations

Information may be shared within Prashanth Hospitals and its affiliated healthcare facilities, fertility centers, women’s health centers, and specialty clinics for treatment coordination, continuity of care, and administrative purposes where permitted by law.

Service Providers

Trusted third-party service providers may assist us with:

• Appointment scheduling

• Website hosting and maintenance

• Information technology support

• Data storage and management

• Communication services

• Payment processing

• Healthcare administration services

Insurance and Healthcare Benefits

Where applicable, we may share relevant information with insurance companies, TPAs, healthcare benefit providers, and payment processors.

Legal and Regulatory Requirements

We may disclose information when required by:

• Applicable laws and regulations

• Court orders

• Government authorities

• Healthcare regulators

• Accreditation bodies

• Law enforcement agencies

Emergency Situations

Information may be disclosed where necessary to protect the health, safety, or vital interests of patients, caregivers, staff members, or the public.

Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

• Monitor website performance

• Maintain website security

You may disable cookies through your browser settings; however, certain website features may not function properly.

Telemedicine and Online Services

Where teleconsultations, online appointment booking, patient portals, mobile applications, or digital healthcare services are offered, we may collect and process information necessary to facilitate these services, maintain healthcare records, and ensure continuity of care.

Data Security

We implement reasonable administrative, technical, physical, and organizational safeguards designed to protect personal and medical information against:

• Unauthorized access

• Disclosure

• Alteration

• Loss

• Theft

• Misuse

• Accidental destruction

Despite our efforts, no method of electronic transmission or storage can guarantee absolute security.

Data Retention

We retain personal and medical information only for as long as necessary to:

• Provide healthcare services

• Maintain patient records

• Support continuity of care

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce applicable agreements

Retention periods may vary depending on healthcare regulations and medical record retention requirements.

Third-Party Links

Our website may contain links to external websites, healthcare resources, partner organizations, or third-party service providers. We are not responsible for the privacy practices, content, or security of such external websites.

Your Rights

Subject to applicable laws and regulations, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Update patient records

• Request information regarding data processing practices

• Withdraw consent where legally permissible

• Request deletion of information where permitted by law

Children’s Privacy

As Prashanth Hospitals provides pediatric, neonatal, fertility, and maternity services, information relating to children and minors may be collected for legitimate healthcare purposes through their parents or legal guardians and in accordance with applicable laws and medical requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in healthcare practices, technology, legal requirements, accreditation standards, or hospital operations. Updated versions will be posted on this page with a revised effective date.

Contact Us

Prashanth Hospitals

Chennai, Tamil Nadu, India

Phone: +91 44 4227 7777

Email: info@prashanthhospitals.org

Website: https://prashanthhospitals.org/